Privacy Policy : Crystal Combinations

Crystal Combinations understands that your privacy is very important and that you care about how your personal data is used. We respect your privacy and aim to minimise the collection and transfer of personal data whenever possible.

Who we are

We trade under the name “Crystal Combinations”. It is owned and operated by Janet Waters as a sole trader. The postal  address is 13 Chelsea Cllose, Ipswich, Suffolk, IP1 6DE, UK.

The company website is https://www.crystalcombinations.co.uk

The company can be contacted by email using [email protected]

What information do we collect and why do we collect it

We collect information from you if you register on the site, place an order, leave a testimonial or complete a contact form to communicate with us using email.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, or other information. You may, however, visit our site anonymously. The following is a list of what we collect and why.

1. WordPress

Our website is operated using the popular WordPress platform and WooCommerce e-commerce plugin.

2. Registering on Site

By default WordPress does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users. We collect this information because you have shown a legitimate interest in our website and the products that we offer.This enables us to personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. In addition it  allows us to better service you in responding to your customer service requests and to  quickly process your transactions.

3. Placing an Order

We collect your name, address, email and unique order identifier enable us to fulfil your order.

4. Making a Comment

When visitors leave comments on our site we collect the data shown in the comments form, and also the visitors IP address and browser user agent string to help spam detection. An anonymising string created from your email address may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here;

Privacy Policy

Following approval of your comment your profile picture is visible to the public in the context of your comment.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

5. Using a Contact Form

We collect name and email addresses for customer service purposes if you complete a contact form. We do not use the information submitted through them for marketing purposes.

6. Cookies

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in we will also set up several cookies to save your login information and your display choices. Login cookies last for two days, and screen option cookies last for a year. If you select ‘Remember Me’, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you leave a comment on our site you may opt-in to save your name, email address and website cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies willl last for one year.

 

Who we share your data with

We do not share any of your personal data with any third parties for any purpose other than those listed below;

  1. Payment Gateways

We use WooCommerce PayPal and Stripe Gateways to process your payments. They will collect your name, email, address, phone, city/county/post code. unique payment identifier and payment provider identifier. By design, our customer’s credit card number and card security code are never stored on our website. The payment gateway hands that kind of sensitive information directly to the payment processor

Their privacy policies are available through the following links;

Pay Pay Privacy Policy

Stripe Privacy Policy

 

How long we retain your data

Registered Users

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username) Website administrators can also see and edit that information.

Customer Purchase Records

We retain these records for accounting purposes for a period of 7 years

Contact Forms

We retain the records for customer service purpose for a maximum period of 7 years

Comments

If you leave a comment the comment and its metadata are retained indefinitely

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

All Access, Erasure and rectification Requests should be sent to;

[email protected]

 

Contact Information

Data protection issues should be sent via email to ;

[email protected]

 

How we protect your data

When you place an order or access your personal information we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases. WooCommerce never stores customer credit card details directly on our website.

 

Changes to this Privacy Policy

We are continuously assessing the need to collect personal data and will revise this policy on a regular basis to reflect changes in the Law and the way that we operate the business. We recommend that you check this page regularly to keep up to date. This page was last updated on 22 May 2018,

 

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.