Returns Policy : Crystal Combinations

Crystal Combinations strive to offer exceptional customer service.

If, for any reason, you are not happy with your purchase you can return it to us and we will refund you with the amount you paid for that item. All we ask is that you inform us, by e-mail or post, as to the reason for the return and return the product within 10 working days from the day after receipt. We will send you a return code and return address.

Write the return code on the outside of the packaging, and then return the product to us at your expense, in it’s unused condition, and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges.

We recommend using an insured delivery service. Returns must be made within 10 working days of delivery.

You should allow 21 days from receipt by us of your returned goods for your refund to be processed.

We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.

Unfortunately, for hygiene reasons, we cannot accept returns of earrings unless they are faulty.

Please note a certificate of posting should be obtained as any item lost in the post must be referred to the Post Office. We cannot accept this responsibility.